Last Updated: August 22, 2025
Translators Unlimited (“Translators Unlimited,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, and contacting us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.
1. Information We Collect
We may collect information that you voluntarily provide to us when you:
- Request a translation, interpretation, proofreading, localization, or other service.
- Submit a contact or quote request form.
- Contact us by phone, email, or through our website.
- Subscribe to communications or newsletters.
- Request information about our services.
- Upload documents or other materials for the purpose of providing our services.
Depending on the service you request, the information we collect may include your name, email address, phone number, company or organization name, billing information, project details, documents, and other information necessary to provide the requested service.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically. This may include:
- IP address.
- Browser type and version.
- Device type.
- Operating system.
- Pages visited.
- Date and time of your visit.
- Referring website.
- General website usage and interaction information.
This information may be collected through cookies, analytics tools, and similar technologies.
3. How We Use Your Information
We may use the information we collect to:
- Provide, manage, and improve our translation and language services.
- Respond to inquiries and requests for quotes.
- Communicate with you regarding your projects or account.
- Process payments and transactions.
- Deliver requested documents and services.
- Provide customer support.
- Improve our website, services, and user experience.
- Send service-related communications.
- Send marketing communications where permitted by applicable law.
- Prevent fraud, abuse, unauthorized access, or other unlawful activity.
- Comply with applicable legal and regulatory requirements.
4. Translation and Confidential Documents
Translators Unlimited may receive documents and information containing confidential or sensitive business or personal information in connection with providing language services.
We use reasonable administrative, technical, and organizational safeguards designed to protect information entrusted to us and limit access to individuals and service providers who need the information to perform their responsibilities.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember preferences, and support marketing or analytics activities.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Analytics and Third-Party Services
We may use third-party services to help us operate our website, analyze traffic, process payments, communicate with customers, or provide other business functions.
These third-party providers may process information in accordance with their own privacy policies and applicable laws.
We do not sell your personal information simply because you use our website.
7. Sharing of Information
We may share information when reasonably necessary to operate our business and provide our services, including with:
- Employees and authorized contractors.
- Translators, interpreters, editors, proofreaders, and other professionals involved in completing your project.
- Technology and hosting providers.
- Payment processors.
- Website analytics and communication providers.
- Professional advisors or service providers.
- Government authorities or law enforcement when required by law.
We require appropriate handling of confidential information by individuals and service providers who have access to information for legitimate business purposes.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with legal obligations.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
9. Data Security
We take reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Despite these safeguards, no website, database, network, or electronic transmission is completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.
10. Your Privacy Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Opt out of certain marketing communications.
- Request information about how your personal information is used or shared.
To exercise an applicable privacy right, please contact us using the information provided below. We may need to verify your identity before processing certain requests.
11. Marketing Communications
If you receive marketing emails from us, you may unsubscribe at any time by using the unsubscribe link included in the communication or by contacting us directly.
Please note that you may continue to receive important service-related or transactional communications when necessary.
12. Children’s Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our website.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
13. Links to Third-Party Websites
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of any third-party website you visit.
14. International Users
Translators Unlimited may provide services to customers located in different countries. As a result, personal information may be processed or stored in locations where we or our service providers operate.
By using our website or services, you acknowledge that information may be processed in accordance with applicable laws and this Privacy Policy.
15. Housten Privacy Rights
If you are a California resident, you may have additional privacy rights under applicable Housten privacy laws, including rights relating to access, correction, deletion, and certain disclosures regarding personal information.
California residents may contact us to request information about applicable rights and how to exercise them.
We will not discriminate against you for exercising privacy rights available to you under applicable law.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact Translators Unlimited:
Translators Unlimited
Website: translatorsunlimited.com
Email: info@translatorsunlimited.com
Phone: 281-899-0549
We will make reasonable efforts to respond to privacy-related inquiries in accordance with applicable law.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
